• Project manage high-visibility Service Bulletin (SB) manual deliverables with interaction/exposure to a variety of internal/external customers
• Review SBs for grammar, format, and other editorial errors
• Ensure team adheres to customer product support agreements (PSA), industry standards (S1000D, ATA iSpec 2200, and military specifications), and customer technical requirements,
• Ensure compliance with Collins Aerospace EHS/Ethical Policies and with Federal, State and local laws
• Ensure on-time delivery and publication of SB manuals
• Consistently provide status updates to internal/external customers and identify risks to on-time deliveries and manage mitigation effort
• Responsible for developing and presenting program proposals, cost estimates, and managing multiple budgets that each range from $50k - $100k
• Lead and participate in continuous process improvement projects
• Address customer inquiries by analyzing engineering documentation and its impact to the technical publication
• Coordinate weekly meetings and provide minutes and action items

• Performed quality assurance and editorial reviews of technical data packages to ensure accuracy and compliance with purchase order agreements
• Wrote and submitted rejection or approval letters to vendors upon completion of my reviews
• Acting supervisor, as needed: scheduled travel, responded to urgent inquiries, delegated tasks, hosted team meetings, and provided status updates to upper management.
• Performed virtual source inspection by reviewing vendor test reports and/or certification documents to ensure compliance with purchase order agreements, drawings, specifications and other reference documents
• Traveled to vendors to witness testing procedures being performed and/or inspected hardware in accordance with drawings, specifications and other engineering documents
• Performed internal/external audits and risk assessment.
• Subject Matter Expert (SME) on Oracle. Helped department transition to Oracle; developed training guides, held individual and group training sessions, troubleshot issues, and raised tickets for concerns
• Mentored new hires to ensure the accuracy and integrity of their performance

• Reviewed vendor drawings to ensure compliance to applicable ship specifications or conditionally approved letters
• Interfaced with engineering over the content and review of drawings
• Prepared correspondence to engineering and vendors concerning drawing reviews

Started as a technical writer. Daily tasks were (but not limited to):
• Organized and wrote different technical publications, such as Component Maintenance Manuals/Publications (CMM/CMP), SB, and Aircraft Maintenance Manuals/Publications (AMM/AMP) according to set standards regarding order, clarity, conciseness, style, and terminology
• Selected and recommended changes to drawings, diagrams, and charts to create technical illustrations
• Studied drawings, models, engineering documents and specifications to delineate technology, assembly/disassembly and operating procedures

Became a Quality Assurance Specialist in June 2017. Daily tasks were (but not limited to):
• Read and reviewed CMM/CMP's, SB’s, and AMM/AMP's for compliance with QA standards, procedures and simplified English
• Conferred with customer representatives and/or engineers to establish technical manuals and to determine subject material to be developed for publication
• Reviewed published materials and recommended revisions or changes in scope, format, content, and methods of reproduction
• Used quality systems to report findings to track and report trends in quality metrics
• Created and presented QA briefings to keep management and writers up-to-date with changes in processes and/or procedures